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Terms, Conditions & Policies

Smart Fix London ("Smart Fix") and its affiliates, wholly owned subsidiaries and successors (collectively referred to as "Smart Fix," "us," or "we") provide you with access to and use of our website (each the "website" or "site") and to any of its sub-domains and related Smart Fix websites or Smart Fix services (our "Services"). These Terms of Use ("Terms," "Terms of Use," or "Agreement" or "Terms of Use Agreement") govern and apply to your use of and reliance on this Smart Fix website, as maintained by Smart Fix, as well as any service(s) offered through this Smart Fix website. Please read these terms carefully. By accessing the site and/or services, you acknowledge that you have read and understood these Terms of Use and agree to them and to comply with them.


If you do not agree to all these Terms, you may not have access to or use the Smart Fix website or services. This Terms of Use Agreement contains terms and provisions that shall control how claims will be resolved between us. For example, see the following sections below: Disclaimer of Warranties and Limitation of Liability, Limited License, Disclaimer, Indemnity, Unlawful Activity, Void where Prohibited and Governing Law and Dispute Resolution. This Terms of Use Agreement also contains a provision in which we agree to Arbitrate any and all claims between us, which will, with limited exception, require you to submit claims you have against Smart Fix and our agents, if applicable, to binding and final arbitration that is governed and controlled by the Canadian Arbitration Association for consumer-related disputes ("CAA").


If you initiate an Arbitration against Smart Fix, you will only be able to pursue claims individually against Smart Fix and our agents, if applicable. You will not be permitted to pursue claims as a plaintiff, representative, or class member in any class action or proceeding, including representative, arbitration, consolidation, class or multiple-party actions or proceedings. Furthermore, you will only be able to seek relief individually. Most of your relief will be limited to monetary, injunctive, and/or declaratory relief. See the Arbitration terms provided below.

Customer Responsibility to Pick Up Devices, Computers and Other Electronics


Kindly be advised that, due to limited space, Smart Fix kindly requests you to retrieve your mobile device, computer, and other electronic items promptly.


If any electronics left at Smart Fix are not collected within 45 days following the notification that your product has been serviced, Smart Fix reserves the right to deem them abandoned. In such cases, Smart Fix may proceed with the disposal of the electronics in compliance with relevant municipal, provincial, and federal laws. By choosing our services, you agree to release Smart Fix from any liability for potential damage or claims related to abandoned property. This condition is outlined in the signed work order provided to every customer before the initiation of the repair process. The disposal or recycling of such property will be at the sole discretion of Smart Fix, occurring 90 days after notifying the customer that their product has been serviced.


Liquid Damage Diagnostic and Board Cleaning Service


Please acknowledge that due to the inherent nature of liquid damage, a device arriving in a "working" or "partially working" condition with liquid damage may not retain functionality after the diagnostic process. The presence of liquid can lead to corrosion and rust on various components, potentially diminishing the device's performance post disassembly and reassembly.


It is advised that if a device is operational upon arrival, you should back up the data before leaving it for diagnosis. Smart Fix holds no responsibility for data loss or non-functional devices following a diagnostic involving liquid damage.


Keep in mind that the objective of a liquid cleaning service is to restore the motherboard to an operable state. This service excludes non-integrated parts such as physical buttons, batteries, Wi-Fi cards/cables, or any other components.


If the liquid damage motherboard cleaning service successfully addresses all device issues, you, as the customer, will be liable for the liquid damage motherboard cleaning fee as outlined in the work order.


In the event that additional non-integrated components are required for device repair, you will be contacted with a detailed price quote. Opting for the replacement of non-integrated components will waive the liquid damage cleaning fee.


Please be aware that if the motherboard cleaning service fails to fully restore functionality to the device's motherboard (rendering the phone irreparable), no charge will be applied for the motherboard cleaning service.


In-Store Cameras


The in-store cameras are employed for aiding in loss prevention and safeguarding both internal assets and customer belongings while you are present in the store. It's important to note that footage from these in-store cameras is never utilized for marketing purposes without explicit consent. Additionally, the recorded footage is systematically erased every 72 hours to uphold privacy standards.

However, please be aware that, upon request, footage may be released to law enforcement officials at any time. This measure is taken to assist in legal and security matters, ensuring a safe and secure environment for all.


The following terms and conditions govern all use of the website (the Site) and the services available on or at the Site (the Service). The Service is owned and operated by Smart Fix London. The Service is offered subject to acceptance without modification of all the terms and conditions contained herein (the Terms of Use) and all other operating rules, policies and procedures that may be published from time to time on the Site by Smart Fix London.

In order to access some features of the Site, you will have to create an account. You must submit a valid email address and select a password and a username or email address during the registration process. You may never use another’s account without permission. When creating your account, you must provide accurate and complete information. Failure to do so will constitute a breach of the Terms of Use, which may result in immediate termination of your account.


You must not:

  • Select or use as a Smart Fix username a name of another person with the intent to impersonate that person.

  • Use as a Smart Fix username a name subject to any rights of a person other than you without appropriate authorization or use as a Smart Fix London username a name that is otherwise offensive, vulgar or obscene. 

  • Smart Fix reserves the right to refuse registration of or cancel a Smart Fix London username at its sole discretion. 

  • You are solely responsible for the activity on your account and will be responsible for maintaining the confidentiality of your password.

You may never use another user’s account without such other user’s express permission. You will immediately notify Smart Fix London in writing of any unauthorized use of your account, or other account-related security breach of which you are aware.


The information, content and materials provided on this site are for general informational and educational purposes. Certain sections of this website are intended for particular audiences, including Smart Fix London’s customers, members of the Smart Fix London community and the general public. Your access to and use of the information on this website are subject to this Terms of Use agreement. By accessing and using this website, you accept, without limitation or qualification, the terms of this Agreement.


Access to certain features of our sites may be limited to authorized users (“Authorized Users”) who have registered with us to create a user account (“User Accounts”). Authorized Users may be subject to additional terms specific to the site or the services offered. If registration is required, you agree that all information you provide will be accurate, current and complete, and you will keep such information up to date. You are responsible for maintaining the confidentiality and security of your username and password and are fully responsible for all activities that occur through your User Account. You agree to notify us immediately of any security breach or unauthorized use of your User Account. We reserve the right to reject or otherwise terminate access for any user at any time.


You agree that Smart Fix may collect and use data related to your device, operating system, applications, GEO Location, and IP Address/Location that is gathered periodically to facilitate the distribution of software updates and other communications related to the application (if any). You further agree that Smart Fix may continuously use this data and information to improve the application.



Smart Fix will use reasonable efforts to include accurate and up-to-date information on this site but makes no warranties or representations of any kind as to the accuracy, currency or completeness of the information presented on this Smart Fix website. All information presented on this Smart Fix website is provided "AS IS." You agree that access to and use of this site and the content thereof is at your own risk. Smart Fix disclaims all warranties, express or implied, including any and all warranties of merchantability or fitness for a particular purpose. Smart Fix also disclaims all warranties, express or implied, of non-infringement to the full extent permitted by applicable law.


Neither Smart Fix nor any party involved in creating, producing or delivering this website shall be liable for any damages, including, without limitation, direct, incidental, consequential, indirect or punitive damages, arising out of access to, use of or inability to use this site, or any errors or omissions in the content thereof. This limitation includes damages to your computer equipment or for any malicious software ("malware") such as viruses, worms, Trojans, and other malware that infect your devices or computer equipment.


Any information on this Smart Fix website as of any particular date may or may not be accurate only as of that date, and Smart Fix disclaims any responsibility to update such information or the accuracy of such information. Smart Fix shall not be held responsible for any action taken that is based on the information presented on this Smart Fix website, and all users of this Smart Fix website agree that all access and use of this Smart Fix website, and any and all content presented on this Smart Fix website, is at the user's own risk.


It is to be understood by all users of this Smart Fix website that neither Smart Fix nor any of its Directors, Officers, agents, consultants or affiliates shall be liable in any way for any direct, incidental, consequential, indirect, or punitive damages arising out of any user's access, use, or inability to use this Smart Fix website, the services or products, or any inaccuracies, errors or omissions in the content or any dated content of or on this Smart Fix website.


Any and all transmissions to Smart Fix by a user of this Smart Fix website shall be transmitted to Smart Fix on a non-confidential basis. Thus, it is understood that any information, communication or material you share to Smart Fix via this Smart Fix website or Internet electronic mail is shared non-confidentially by you. Smart Fix makes no representations or promises, express or implied, that it will not use any information, communication or material transmitted to Smart Fix via this Smart Fix website by you for any purpose whatsoever, including reproduction, publication, broadcast and posting.


Subject to any applicable terms and conditions outlined in our Privacy Policy any communication or other material that you send to us through the Internet or post on a Smart Fix website by electronic mail or otherwise, such as any questions, comments, suggestions or the like, is and will be deemed to be non-confidential. Smart Fix shall have no obligation of any kind concerning such information. Smart Fix shall be free to use any ideas, concepts, know-how or techniques contained in such communication for any purpose, including but not limited to developing, manufacturing and marketing products.


This Smart Fix website may contain links, hyperlinks, or references to other websites maintained or controlled by third parties over whom Smart Fix has no control and use of such websites are subject to separate terms of use and privacy policies not held by Smart Fix. Such links are provided merely as a convenience. Similarly, this Smart Fix website may be accessed from third-party links over whom Smart Fix has no control. The inclusion of any third-party link does not imply an endorsement or recommendation by Smart Fix. Smart Fix is not responsible for and does not routinely screen, approve, review or endorse the contents of or use of any of the products or services that may be offered at such websites. Smart Fix makes no warranties or representations of any kind as to the accuracy, currency, or completeness of any information contained in such websites and shall have no liability for any damages or injuries arising from such content or information.


Smart Fix is the owner, licensee, or authorized user of all intellectual property rights on our site and in its content. Except as expressly provided in these Terms of Use, you have no right, title or interest (and no copyright, trademark or other intellectual property right) in or to the site or any of its content. You agree that the site and its content are protected by copyright, trademark, service mark, patent or other proprietary rights and laws. Thus, the entire content of this Smart Fix website, including any images, photos, pictures, graphics or text, is protected by copyright. All such rights are reserved.

Smart Fix respects the intellectual property rights of others and prohibits our users from using our services that violate those rights. Smart Fix also has the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their right to privacy. Smart Fix will not be responsible or liable to any third party for the content or accuracy of any content posted by you or any other user of our site. Smart Fix has the right to prevent access to and remove any posting you make on our site at our sole discretion. The views expressed by other users on our site do not represent our views or values.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the site or the service ("submissions") provided by you to us are not confidential and shall become the sole property of Smart Fix. Smart Fix shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of any transmissions or submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

We respect copyright law. Under the U.S. Digital Millennium Copyright Act ("DMCA"), copyright owners can file a complaint where they believe materials infringe on their copyright. If you believe that materials on the Smart Fix website infringe on your copyright, please notify our phone number: (519) 601-0835.

Any DMCA notice filed with our designated agent must contain the following:

  • Information identifying the copyrighted work claimed to have been infringed, such as the copyrighted work’s title, author, URL, or other information.

  • Sufficient information allows us to identify and locate the allegedly infringing material.

  • Your contact information, including your address, telephone number, and email address, so that we may contact you.

  • A personal statement that you have a good-faith belief that the use of allegedly infringing material is not authorized by the copyright owner, its agent, or the law.

  • A statement, under penalty of perjury, that the information in your notification is accurate and that you are authorized to act on behalf of the copyright owner.

  • A physical or electronic signature of a person authorized to act on behalf of the copyright owner.

We recommend you speak to a legal advisor before filing a DMCA notice with our designated agent to assess your rights.


The Smart Fix company name and logos and all product names, whether or not appearing in large print or with the trademark symbol, are trademarks of Smart Fix, its affiliates, related companies or its licensors or joint venture partners unless otherwise noted. The use, reproduction, copying, redistribution use, or misuse of these trademarks or any other materials without the written permission or authorization of Smart Fix, is expressly prohibited and may violate copyright law, trademark law, the law of slander and libel, the law of privacy and publicity, and communications regulations and statutes. Please be advised that Smart Fix actively and aggressively enforces its intellectual property rights to the fullest extent of the law.


The entire contents of this website, including any images, photos, pictures, graphics or text, are subject to and protected by copyright. The contents of this Smart Fix website may not be copied other than for individual noncommercial reference, with all copyright or other proprietary notices retained. After that, it may not be recopied, reproduced or otherwise redistributed. Except as expressly provided above, you may not otherwise copy, display, download, distribute, modify, reproduce, republish or retransmit any information, images, photos, pictures, graphics, text or documents contained in this Smart Fix website or any portion thereof in any electronic medium or hard copy, or create any derivative work based on such information, images, photos, pictures, graphics, text or documents, without the express wrote consent of Smart Fix. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent or trademark of Smart Fix, or any third-party.

Thus, considering your agreement to these terms and conditions, Smart Fix grants you a minimal personal, non-exclusive, non-transferable license to access and use this Smart Fix website. You may download material from this Smart Fix website only for personal, noncommercial use, and this Smart Fix website may not be copied, distributed, downloaded, modified, reused, reposted, or otherwise exploited except as provided herein without the express written permission of Smart Fix. It is the policy of Smart Fix to enforce its intellectual property rights to the fullest extent permitted under the law. Therefore, the use or misuse of the trademarks, service marks, logos, trade names, trade dress, copyrights, or other materials, except as permitted herein, is expressly prohibited and may violate copyright law, trademark law, communications regulations and statutes, and other laws, rules, and/or regulations.


This website and its contents are intended to comply with the laws and regulations in the jurisdictions in which Smart Fix operates. This site may link to other sites produced by Smart Fix's operating divisions and subsidiaries, and those sites may have information that is appropriate only to that particular originating country. Smart Fix reserves the right to limit the provision of its products or services to any person, geographic region or jurisdiction and/or to limit the quantities of any products or services we provide. Any offer for any product or service made on this website is void where prohibited.


Smart Fix respects the privacy of its website users. Our Privacy Policy, available at, governs what and how we collect and use your personal information and is incorporated by reference into these Terms of Use.


The information provided by you regarding the tax exemption must be correct. If the provided information is wrong, then Smart Fix can charge you the total amount of tax, whatever applies to the order. You are liable to pay the taxes and penalties as per government rules.


Smart Fix, or third parties granting rights to Smart Fix, hold all rights, title, and interest in and to the materials on this site. As a user of this site, you are granted a nonexclusive, nontransferable, revocable, limited personal license to access and use the site per these Terms of Use. You may not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You may print off one copy and download extracts of any pages from our site for your personal use only, and you may draw the attention of others within your organization to content posted on our site. You must acknowledge the authors of this site and may not use any part of the content for commercial purposes without obtaining a license from us or our licensors. We may terminate this license at any time for any reason. This limited license terminates automatically, without notice to you, if you breach any of these Terms of Use. Upon termination, you must immediately destroy any downloaded or printed materials.


The Smart Fix website is provided on an “as-is” and “where-is” basis without any warranty. Smart Fix makes no representations or warranties in connection with the site, including, but not limited to, the quality, suitability, truth, accuracy or completeness of any content, information, product or service contained on the site, and expressly disclaims all conditions, representations and warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement of third-party rights. Smart Fix does not represent or warrant that the site is error-free or free of any malware, such as viruses or other harmful components, or that defects will be remedied. 

Smart Fix does not warrant or represent that the content will be correct, accurate, error-free, timely or otherwise reliable. Smart Fix does not guarantee that our site, or any content on it, will always be available or uninterrupted. Smart Fix may suspend, withdraw, discontinue or change all or any part of our site without notice. Smart Fix may make improvements and/or changes to features, functionality or content on the site at any time.

Smart Fix will not be liable to you if, for any reason, our site is unavailable at any time or for any period. Smart Fix will not be responsible for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or due to your downloading of any content from it, or on any site linked to it. Smart Fix disclaims to the fullest extent permitted by law all responsibility for any loss, injury, claim, liability, or damage of any kind, whether in contract, tort, breach of statutory duty, or otherwise, including, but not limited to, direct, indirect, incidental, consequential or punitive damages, arising from or connected with the site, including, but not limited to, your use of the site or your inability to use the site, even if we have previously been advised of the possibility of such damages or such damages were foreseeable.

Smart Fix will not be liable for loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage resulting from your use of the site. In those jurisdictions which prohibit the exclusion or limitation of liability for consequential or incidental damages, any such liability shall be limited to the maximum extent permitted by law.

We take no responsibility and assume no liability for any content provided by you, another user, or a third party through our services. Smart Fix is not responsible for any content that may be inappropriate, offensive, misleading, illegal, or otherwise objectionable.


You agree to indemnify and hold harmless Smart Fix, its subsidiaries, affiliates, directors, officers, employees, consultants, suppliers, agents and third-party suppliers from and against any and all losses, liabilities, claims, demands, damages, costs and expenses, including reasonable attorney’s fees, arising out of, resulting from or in connection with any content, any third party content you post or link to or any third party sites you link to on the site, your conduct in connection with the service or the site or with other users of the service or the site, or any violation of the Terms of Use or any law or the rights of any third party, or any violation by you of these Terms of Use.


We reserve the right to investigate complaints or reported violations of the Terms of Use and to take any action we deem appropriate, including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary to such persons or entities relating to user profiles, email addresses, usage history, posted materials, IP addresses, GEO Location/IP Location and traffic information. You acknowledge that we will have the right to report to law enforcement authorities any action that may be considered illegal and any reports it receives of such conduct.

When requested, we will cooperate fully with law enforcement agencies in any investigation of alleged illegal activity.

We may also be required to disclose your information in response to a lawful and enforceable request by law enforcement, judicial, or other public authorities or in connection with an enforceable legal obligation. In such instances, we will disclose your Personal Information upon receipt of an enforceable court order, subpoena, or other lawful processes, or where otherwise required by law.


The site and any service provided are intended for use by adults. By using or accessing our site or service, you represent and warrant that you are 13 years of age or older and can fully enter into and abide by our Terms. Any use of or access to the site or service by anyone under thirteen years of age (13) is not permitted and violates our Terms of Use. We may terminate your User Account and delete any profiles, content or data you may have created or posted if we believe, in our sole discretion, that you are less than 13 years old.



This Terms of Use Agreement, your use of the Smart Fix website and any services and/or products shall be governed by the laws of Canada and Ontario without regard to its conflicts of laws principles. 

Any legal action, dispute, arbitration or other proceeding related to this Smart Fix website, this Terms of Use Agreement, services and/or products shall be governed by the exclusive jurisdiction and venue of and brought exclusively in the federal and state courts of Ontario, Canada unless jurisdiction and venue are mandated elsewhere by law. Thus, as a result, you waive any challenge to personal jurisdiction, venue or forum non-conveniens in any such London courts. 

You further agree that this Terms of Use Agreement shall be governed by and construed following the laws of Ontario and Canada, including their conflict laws. Thus, the laws of Ontario, without regard to its choice of law provisions, shall apply to and control any interpretation, construction, performance or enforcement of this Terms of Use Agreement and any Claim, dispute or legal proceeding between us, whether in an arbitration or a Canada court proceeding.


For any dispute you have with Smart Fix concerning this Terms of Use Agreement, you agree first to contact us at and attempt to resolve the dispute with us informally. 


Suppose we are not able to resolve your dispute. In that case, we each AGREE to resolve any claim, dispute, controversy or legal proceeding arising out of or in connection with or relating to this Terms of Use Agreement, your use of the Smart Fix website and any services and/or products, including any breach or alleged breach thereof (collectively, “Claims”), by binding, individual arbitration under the rules of the Canadian Arbitration Association for consumer-related disputes (AAA”).


You and we agree that any Arbitration between us shall be governed and controlled by the Consumer Arbitration Rules, which are posted at, and not by any state arbitration law. 


Thus, you AGREE that any and all CLAIMS related to your relationship with Smart Fix, including without limitation, disputes related to this Terms of Use Agreement, your use of any Smart Fix services and/or rights of privacy and/or publicity, infringement, or to any products or services sold or distributed by Smart Fix or through Smart Fix shall be controlled, governed and resolved by binding arbitration under the American Arbitration Association’s rules for arbitration of consumer-related disputes, rather than in and by a court, except that you may assert claims in a small claims court sitting in Ontario, Canada if your claims qualify. Notwithstanding, you and Smart Fix now expressly waive the trial by jury.

Arbitration is conducted without a judge or jury, and certain litigation rights that we each may have may be unavailable in arbitration, such as discovery, rights to an appeal and review of an arbitration award, all of which are generally limited in arbitration as compared to litigation.

While an arbitrator, for the most part, has the power to award the same damages and relief as a court on an individual case-case basis, an arbitrator does not have the right or power and is not authorized to award any reliefs, damages, remedies or awards that are inconsistent or in conflict with this Terms of Use Agreement. 

Thus, any award by an arbitrator must be consistent with the terms and conditions of this Terms of Use Agreement.

You and Smart Fix agree that you may bring claims only in your name and on your behalf. Thus, we each agree that any arbitration, dispute resolution or legal proceeding between you and Smart Fix shall be conducted only individually, on a case-by-case basis in London, Ontario, if an in-person hearing is requested. 

You and Smart Fix further agree that no arbitration, dispute resolution or legal proceeding shall be conducted as a class action, arbitration action, representative action, consolidated action or the like. 

Thus, you agree that you have given up any and all right to participate in any type of group action, including representative, arbitration, consolidation, class or multiple-party actions, whether initiated by you or not.

To commence Arbitration under this Terms of Use Agreement and the Consumer Arbitration Rules of the CAA, you must submit a Demand for Arbitration to Smart Fix in writing. The Demand for Arbitration must, amongst other things:

  1. Explain the dispute.

  2. List the names and addresses of the consumer and the business, and, if known, the names of any representatives of the consumer and the company.

  3. Specify the amount of money in dispute, if any.

  4. Identify Fairfax County for the hearing if an in-person hearing is requested.

  5. State what you want.

You must also send one copy of the Demand for Arbitration to the CAA at the same time the Demand for Arbitration is sent to Smart Fix. When sending a Demand for Arbitration to the CAA, you must also send (1) a copy of this Terms of Use Agreement, inclusive of our arbitration agreement, and (2) the correct Arbitration filing fee, which is provided in the Costs of Arbitration section at the end of the Consumer Arbitration Rules at

You must pay the Arbitration filing fee before the AAA considers your Demand for Arbitration properly filed. Please consult Canadian Arbitration Association.


We reserve the right to change these Terms of Use at any time by updating this posting. Updated versions of these Terms of Use will appear on the site and are effective immediately. We may, but are not required to, notify you of changes to these Terms, so you are responsible for viewing these Terms regularly. Should we significantly change how we collect, process or share your personal information, we will provide a specific notice before such changes are implemented. We will also ask that you acknowledge and accept those changes on the website; however, continued use of the site after any such changes constitutes your consent.


The Terms of Use constitute the entire agreement concerning access to and use of the site. Suppose any provision of these Terms of Use is unlawful, void or unenforceable. In that case, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining portion of these Terms of Use. Smart Fix expressly reserves the right to change, alter or delete content, information or materials from this Smart Fix website at any time at its sole discretion.

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